Cookie Policy

Last updated: January 2025

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

How We Use Cookies

We use cookies for the following purposes:

1. Essential Cookies

These cookies are necessary for the website to function properly:

  • Authentication and session management
  • Maintaining your logged-in state
  • Security and fraud prevention
  • Payment processing

Note: These cookies cannot be disabled as they are essential for the service to work.

2. Functional Cookies

These cookies remember your preferences to enhance your experience:

  • Language preferences
  • Display settings (e.g., font size)
  • Remembering your choices (e.g., cookie consent)
  • Dashboard customizations

3. Analytics Cookies

These cookies help us understand how visitors use our website:

  • Page views and user flows
  • Time spent on pages
  • Features used most frequently
  • Error tracking and debugging

Tools: We use Google Analytics and similar tools to collect this data.

4. Marketing Cookies

These cookies are used to deliver relevant advertisements:

  • Tracking ad campaign effectiveness
  • Personalizing ads based on your browsing
  • Retargeting ads across websites

Third-Party Cookies

We may allow trusted third parties to place cookies on your device:

  • Payment Processors: Stripe, Airwallex (for transaction processing)
  • Analytics: Google Analytics (for usage insights)
  • Authentication: Google, Microsoft (for SSO)
  • Customer Support: Intercom, Zendesk (if you contact us)

These third parties have their own privacy policies governing how they use cookie data.

Types of Cookies We Use

Session Cookies

Temporary cookies that expire when you close your browser. Used for:

  • Maintaining your session while logged in
  • Multi-step processes (e.g., checkout)
  • Security tokens

Persistent Cookies

Cookies that remain on your device for a set period or until you delete them. Used for:

  • Remembering your login (optional "Remember Me" feature)
  • Analytics and user preferences
  • Marketing tracking

Managing Cookies

Browser Settings

You can control and manage cookies through your browser settings:

  • Chrome: Settings → Privacy and security → Cookies and other site data
  • Firefox: Options → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Edge: Settings → Cookies and site permissions → Manage cookies

Your Options

  • Accept All Cookies: Full functionality and personalized experience
  • Reject Non-Essential Cookies: Only essential cookies will be used
  • Customize: Choose which types of cookies to accept
  • Block All: May prevent some features from working

Impact of Disabling Cookies

If you disable cookies:

  • You may not be able to log in or use the platform
  • Some features may not function properly
  • Preferences may not be saved
  • Analytics may not track your usage

Our Cookie Consent Banner

When you first visit our site, you'll see a cookie consent banner where you can:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize your cookie preferences

Your choice is saved and respected on subsequent visits. You can change your preferences at any time by clicking the "Cookie Settings" link in our website footer.

Cookie Lifespan

  • Session Cookies: Deleted when you close your browser
  • Authentication Cookies: 7 days to 30 days (depending on "Remember Me" setting)
  • Analytics Cookies: 2 years
  • Marketing Cookies: 1 year
  • Preference Cookies: 1 year

Do Not Track (DNT)

Currently, we do not respond to Do Not Track (DNT) browser signals. However, you can manage your cookie preferences through our cookie consent banner.

Local Storage and Similar Technologies

In addition to cookies, we use similar technologies including:

  • Local Storage: For caching and offline functionality
  • Session Storage: For temporary data during your session
  • IndexedDB: For storing application data

These are used similarly to cookies and are covered by this policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the cookie practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect information from children via cookies or any other means.

Updates to This Policy

We may update this Cookie Policy from time to time. We will notify users of significant changes via:

  • Website notice
  • Email notification
  • Updated "Last Updated" date

Contact Us

If you have questions about our use of cookies, please contact us at:

Regulatory References

This policy is designed to comply with:

  • GDPR (ePrivacy Directive)
  • Hong Kong PDPO
  • California Consumer Privacy Act (CCPA)